Privacy Policy
Effective date
Last updated: October 16, 2026
What this policy covers
This policy explains how Blue Island Express Plumbing, 12601 S Western Ave, Blue Island, IL 60406, handles information when you visit this website or call our line. We keep it short because we collect very little.
What we collect
This website has no forms and no email sign-up. The only way to reach us is by phone, so the main information we collect is what you tell us on a call, such as your name, address and the plumbing problem.
Calls to our line may be recorded for quality and training purposes. If that is a concern, raise it with the dispatcher at the start of the call.
This site does not run analytics tracking of its own. Your browser may store a small number of technical cookies or settings needed to display the page, and a third-party map may set its own cookies if you load it.
How we use information
We use call details to send a plumber, quote the job, schedule work and keep a record of what was done. Recordings are used to check the quality of calls and to train staff. We do not use your information for advertising to other companies.
We do not sell your personal information. We share it only with people who help perform the job, with service providers who run our phone system, or when the law requires it.
Third-party map
The contact page includes an embedded map from a third party. When it loads, that provider may receive your IP address and browser details under its own privacy policy. We do not control how it handles that data.
Phone numbers and text messages
If you call from a mobile number, your carrier and our phone provider will see that number. We use it to call you back about the job you requested.
What call data is
Call data means the information tied to a phone call: the number you called from, the time of the call, how long it lasted and anything you say during it. Our phone system and its provider handle this data so we can route and record calls. We treat it as part of the job record, not as marketing data.
Children
This website and our phone line are meant for adults who own or manage property. We do not knowingly collect information from children. If a child has given us details, a parent can call (773) 207-0518 and ask us to remove them.
Security
We limit access to job records and recordings to people who need them. No system is perfectly secure, so please do not give card numbers or other sensitive details on a call unless the plumber is taking payment for completed work.
How long we keep records
We keep job records and call recordings only as long as we reasonably need them for service, quality checks, disputes and legal requirements.
Changes to this policy
We may revise this policy as our practices or the law change. The updated version replaces the old one on this page, and the date at the top shows when it last changed. Check back now and then if you want to know what applies to you.
Your choices and contact
You can ask what we hold about you, ask us to correct it or ask us to delete it, as far as the law allows. Call (773) 207-0518 and tell the dispatcher what you need.
We may update this policy from time to time. The date at the top shows the latest version. Children under 13 should not use this site or call without a parent.